Download the ETS Secure Browser by selecting one of the links below.
Then run the file to complete the installation. While in the browser, click the Equipment Check button to confirm that your equipment is ready for test day.
Learn how to resolve issues and get help if your equipment check has failed for the at home tests for GRE®, Praxis®, SLS or TOEFL® tests, when taking them on a computer with Mac® OS or Windows®. Get troubleshooting tips to help resolve failures with your webcam, microphone, network, system and other equipment when testing at home.
Download the ETS Secure Browser by selecting one of the links below.
Then run the file to complete the installation. While in the browser, click the Equipment Check button to confirm that your equipment is ready for test day.
View the screenshots below to learn what you can expect when running the ETS Secure Browser.
Once you open the ETS Secure Browser, you’ll be brought to this welcome screen. From here, you can run the Equipment Check.
Upon completion of the Equipment Check, you’ll see the status of your equipment. If any parts have failed, you’ll see a red triangle status indicator, as well as tips for how to resolve the problem.
The equipment check includes a bandwidth check. Since bandwidth differs depending on time of day and network usage, run the equipment check at several different times to see which time works best. Additionally, you should run the check on the same day of the week and the same time of day as your test. That way, you're checking your bandwidth in an environment similar to what you would experience when you test.
When you have successfully passed the equipment check, you’ll arrive at the Congratulations page.
If your equipment has failed the equipment check, follow these steps to resolve the issue and try running the check again.
Failure message: “The Equipment Check has detected restricted applications running on your computer.”
Running applications such as remote access, screen sharing, image capturing or virtual systems on your computer while taking the exam is strictly prohibited. If one of these applications is detected at any time while you’re testing, your exam will automatically be terminated, you won’t be able to test and won’t receive a refund.
What to do:
Failure message: “The Equipment Check has detected restricted applications running on your computer.”
Running applications such as remote access, screen sharing, image capturing or virtual systems on your computer while taking the exam is strictly prohibited. If one of these applications is detected at any time while you’re testing, your exam will automatically be terminated, you won’t be able to test, and you won’t receive a refund.
What to do:
If you were unable to resolve your issue, contact the proctor service that you were assigned for additional support. You can find your proctor service in your confirmation email or in your ETS account.
Phone: | 1-855-392-6489 |
---|
Click here to get redirected to the support page and use Need Help icon to connect with an agent.
If you’re looking for at home testing equipment requirements, test day information or how to register, cancel or reschedule your test, visit the links below.