Refer to the topics below. Click the + sign to expand and view the related info.
Note: Please be aware that your check-in window starts 15 minutes prior and expires 30 minutes after the appointment scheduled start time. If you haven't clicked Start Check-in button within the above-mentioned window, your test will be canceled, and your fee will not be refunded. You will be required to schedule a new appointment.
Make sure your testing device meets following system requirements:
Computer
- Desktop or laptop computer; you cannot use a tablet, Chromebook™ or mobile device.
- Approved operating system, which must be licensed. Unlicensed or test-mode versions are not permitted:
- PC: Windows® operating system, version 10 or higher
- MAC®: Mac OS X® 10.13 or higher
- Chrome™ browser only (Safari, Firefox, Microsoft Edge, and others are not supported)
- Multiple monitors or dual screens are not permitted.
Speaker
- Use an internal or external speaker to hear the proctor.
- Headsets or earphones are not allowed.
Microphone
- Use an internal or external microphone that is not part of a headset to communicate with the proctor.
Camera
- Can be a built-in camera in the computer or a separate webcam.
- Camera must be able to be moved to show a 360-degree view of the room, including your tabletop surface, before the test.
If your testing device meets the system requirements mentioned above and you are experiencing technical issues, refer to the following topics for assistance:
If you have a problem downloading/installing ETS Secure Browser, follow the topics below.
Download the ETS Secure Browser by selecting one of the links below.
Then run the file to complete the installation. While in the browser, click the Equipment Check button to confirm that your equipment is ready for test day.
Description: You were unable to download the secure browser application probably due to some security restrictions on your computer or network.
Suggestions:
- Check if you have necessary (admin) privileges to down and install software on the computer.
- Retry after temporarily disabling the desktop firewall or Virus Scan software in computer security settings.
Description: You were unable to launch the secure browser application probably due to some security restrictions on your computer or network.
Suggestions:
- Check if you have necessary (admin) privileges to down and install software on the computer.
- Retry after temporarily disabling the desktop firewall or Virus Scan software in computer security settings.
Description: You were unable to launch the secure browser application because you have an outdated version installed.
Suggestions: Uninstall and then re-install the ETS Secure Browser application as indicated in the message.
If your ETS Secure Browser equipment check has failed, follow these steps to resolve the issue and try running the check again.
- Make sure that the desired webcam device is enabled in the Control Panel > Device Manager > Cameras
- Windows 10 users: Make sure “Allow access to the camera on this device” and ”Allow apps to access your camera” are both turned ON in Start > Settings > Privacy > Camera
- Windows 11 users: Make sure “Camera Access” and “Let desktop apps access your camera” are both turned ON in Start > Settings > Privacy & security > Camera
- Make sure that the desired audio device is enabled in the Control Panel > Device Manager > Sound video and game controllers
- Windows 10 users: Make sure “Allow access to the microphone on this device” and “Allow apps to access your microphone” are both turned ON in Start > Settings > Privacy > Microphone
- Windows 11 users: Make sure “microphone access” and “Let desktop apps access your microphone” are both turned ON in Start > Settings > Privacy & security > Microphone
- Monitor width or height – Adjust your Display Resolution so that both the width and height match or exceed the minimum values specified in the failure message. Make sure the scaling is selected as 100%.
- You can access the Display Resolution by selecting Start > Settings > System > Display or by searching for “Display Resolution” from the Windows menu.
- Monitor count – Only one monitor is allowed during the test. Make sure that any additional monitors are disconnected or disabled.
- CPU core count – Failure message: “The CPU chip on your computer system motherboard does not meet the minimum requirements to take this exam.”
- What to do: You’ll need to use a different computer to take the test.
- RAM size – Failure message: “Memory installed on your computer does not meet the minimum requirements to take this exam.”
- What to do: You’ll need a different computer to take the test unless you can add sufficient RAM (hardware memory) to this computer.
- RAM usage – Failure message: “Computer memory usage is above the maximum threshold to take this exam.”
- What do to: Try shutting down all unnecessary applications to reduce your memory use.
- Operating system – Failure message: “Your computer’s operating system does not meet the minimum requirements to take this test.”
- What do to: You’ll need a different computer to take the test unless you can upgrade your operating system to one of the required versions.
- Try moving closer to your Wi-Fi device/router to improve your internet connectivity.
- Reboot your Wi-Fi device/router, if possible, and recheck.
- If other users share your internet service, see if they can reduce their usage to improve your bandwidth.
- Try connecting to the internet using ethernet (with a cable to your router) instead of using Wi-Fi.
- Use an alternate source/service provider for your internet connectivity.
Failure message: “The Equipment Check has detected restricted applications running on your computer.”
Running applications such as remote access, screen sharing, image capturing or virtual systems on your computer while taking the exam is strictly prohibited. If one of these applications is detected at any time while you’re testing, your exam will automatically be terminated, you won’t be able to test and won’t receive a refund.
What to do:
- Make sure all applications are closed so they are not running before or while taking the exam.
- Ensure applications aren’t in sleep mode or scheduled to restart during your test.
- If any applications can’t be turned off for the entirety of your test appointment, fully disable or uninstall these applications ahead of your exam day.
- Choose Apple® menu > System Preferences, then click Security & Privacy in the sidebar. (You may need to scroll down.)
- Click Camera and turn access to the camera on for the ETS Secure Browser app in the list.
- Choose Apple menu > System Preferences, then click Security & Privacy in the sidebar. (You may need to scroll down.)
- Click Microphone and turn access to the microphone on for the ETS Secure Browser app in the list.
- Monitor width or height – Adjust your Display Settings so that a value higher than the minimum value specified in System Results column is selected in the computer Display Resolution. Make sure the scaling is selected as 100%.
- You can access the Display Resolution setting by choosing Apple menu > System Preferences, then click Displays in the sidebar. (You may need to scroll down.) When your Mac is connected to an external display, click its name on the right to set options.
- Monitor count – Only one monitor is allowed during the test. Make sure that any additional monitors are disconnected or disabled.
- CPU core count – Failure message: “The CPU chip on your computer system motherboard does not meet the minimum requirements to take this exam.”
- What to do: You’ll need a different computer to take the test.
- RAM size – Failure message: “Memory installed on your computer does not meet the minimum requirements to take this exam.”
- What to do: You’ll need a different computer to take the test unless you can add sufficient RAM (hardware memory) to this computer.
- RAM usage – Failure message: “Computer memory usage is above the maximum threshold to take this exam.”
- What to do: Try shutting down all unnecessary applications to reduce your memory use.
- Operating system – Failure message: “Your computer’s operating system does not meet the minimum requirements to take this test.”
What to do: You’ll need a different computer to take the test unless you can upgrade your operating system to one of the required versions.
- Try moving closer to your Wi-Fi device/router to improve your internet connectivity.
- Reboot your Wi-Fi device/router, if possible, and recheck.
- If other users share your internet service, see if they can reduce their usage to improve your bandwidth.
- Try connecting to the internet using ethernet (with a cable to your router) instead of using Wi-Fi.
- Use an alternate source/service provider for your internet connectivity.
Failure message: “The Equipment Check has detected restricted applications running on your computer.”
Running applications such as remote access, screen sharing, image capturing or virtual systems on your computer while taking the exam is strictly prohibited. If one of these applications is detected at any time while you’re testing, your exam will automatically be terminated, you won’t be able to test and won’t receive a refund.
What to do:
- Make sure all applications are closed so they are not running before or while taking the exam.
- Ensure applications aren’t in sleep mode or scheduled to restart during your test.
- If any applications can’t be turned off for the entirety of your test appointment, fully disable or uninstall these applications ahead of your exam day.
If you're experiencing technical issues running System Check on the check-in page, please refer to the information below:
- Desktop or laptop computer; you can't use a tablet or mobile device.
- Only one monitor or screen; multiple monitors or dual screens are not permitted.
- Approved operating system, which must be licensed. Unlicensed or test-mode versions are not permitted.
- PC: Windows® operating system, version 10 or higher
- MAC: Mac OS X® 10.13 or higher
- Google Chrome™ browser.
- Use an internal or external speaker to take your test and hear the proctor.
- Use an internal or external microphone that isn't part of a headset to take your test and communicate with the proctor.
- Headsets or earphones aren’t allowed.
A separate webcam, or a camera that is built into the computer or monitor screen.
Enter the bolded info in your chrome address bar: chrome://settings/content/javascript and select:
Enter the bolded info in your chrome address bar: chrome://settings/cookies and select:
Enter the bolded info in your chrome address bar: chrome://settings/content/camera and select:
Note: First make sure the Chrome browser is fully updated. If the Google chrome browser is configured as described above, but the camera test continues to fail, then possibly there is another application using the camera on the system. Most likely, you have ETS Secure Browser running in the background. Close the ETS Secure Browser and then retry by refreshing the screen.
Enter the bolded info in your chrome address bar: chrome://settings/content/microphone and select:
Note: First make sure the Chrome browser is fully updated. If the Google chrome browser is configured as described above, but the Microphone Test continues to fail, then possibly there is another application using the microphone on the system. Most likely, you have ETS Secure Browser running in the background. Close ETS Secure Browser and then retry by refreshing the screen.
Make sure you are using fully updated Google Chrome® browser.
Note: Microsoft® Internet Explorer®, Safari® and Microsoft Edge are currently not supported.
- Try moving closer to your Wi-Fi device/router to improve your internet connectivity.
- Reboot your Wi-Fi device/router, if possible, and recheck.
- If other users share your internet service, see if they can reduce their usage to improve your speed.
- Try connecting to the internet using ethernet (with a cable to your router) instead of using Wi-Fi.
Use an alternate source/service provider for your internet connectivity.
Apple introduced new security features with the release of MacOS Catalina that applies to all later MacOS operating systems. If you are running macOS Catalina or later, you must allow google chrome to record your screen to share your screen during your exam.
- Open System Preferences by clicking the Apple Icon and selecting System Preferences.
- Click the Security & Privacy category.
- Scroll down the list of security settings and click Screen Recording.
- Click the selection option next to Chrome. MacOS may prompt you to input your password.
When prompted, click Quit Now. The change will not take effect and you will not be able to share your screen until you quit and restart Chrome.
- If you were unable to resolve your issue and are already connected with your proctor in a session, contact your proctor for immediate assistance.
- If you were already connected with a proctor in a test session and got recently disconnected, go back to your registration confirmation email. Follow the directions in this email to launch At-home test to reestablish your session. Reconnection must be established within 15 minutes of disconnection. After which your session will be terminated, and you will be required to reschedule your exam.
- If not connected to a proctor yet and having a technical issue starting your test session, then contact a support agent using the Need Help chat icon in the bottom right corner. Type “Agent” in the search field to directly connect with an agent.
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