Contacts for GRE^® Test Takers

Chat with Anita

Get answers to some of our test takers' most frequently asked questions about registration, score reporting and more from Anita, the ETS chatbot, accessible from the bottom right corner of your screen.

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Before contacting us, have the following information (if applicable) ready:

name
address
date of birth
test date
registration number or appointment number
ETS ID number
telephone number

Note: To avoid delays, make sure the information in any written correspondence exactly matches the information you provided when you registered for your GRE test.

Disclosing Personal Test-taker Information

ETS Customer Service Representatives can give out personal information only to the test taker, as required by privacy laws. If you’re not the test taker, our representatives can only help you with general information, such as score report mailing dates, yes or no answers to general questions and payment processing for outstanding balances.

For general inquiries, including assistance with your ETS account, contact GRE Services:

Hours:	Monday–Friday: 8 a.m.–7:45 p.m. U.S. Eastern Time except for U.S. holidays
Email:	Submit Questions and Comments to the GRE Program
Phone:	1-609-771-7670
Toll-free Phone:	1-866-473-4373 for test takers in the United States, U.S. Virgin Islands, Puerto Rico and Canada
Fax:	1-610-290-8975
Mail:	GRE-ETS; P.O. Box 6000; Princeton, NJ 08541-6000 USA
Overnight Mail:	GRE Services; 1425 Lower Ferry Road; Ewing, NJ 08628 USA

If you are a test taker in India, contact GRE Services:

Hours:	8 a.m. to 8 p.m., 7 days per week, India Standard Time except for local holidays
Email:	GRESupport4India@ets.org
Toll-free Phone:	+18001200371 for test takers in India

Hours:

8 a.m. to 8 p.m., 7 days per week, India Standard Time except for local holidays

Email:

GRESupport4India@ets.org

Toll-free Phone:

+18001200371

for test takers in India

For general inquiries or help scheduling your testing appointment in Korea, contact GRE Services:

Hours:	Monday–Friday: 9 a.m.–5 p.m. Korea Standard Time except for local holidays
Email:	GRESupport4Korea@ets.org
Phone:	1-609-948-8244
Toll-free phone:	+00308131924 for test takers in Korea

Contact GRE Services for help with:

your ETS account, including password assistance
rescheduling or canceling an at home testing appointment
reporting issues with downloading the ETS Secure Test Browser
questions about the system requirements for taking the test at home
resolving issues detected by the Equipment Check
reporting issues after at home testing

Hours:	Monday–Friday: 8 a.m.–7:45 p.m. U.S. Eastern Time except for U.S. holidays
Email:	Submit Questions and Comments to the GRE Program
Phone:	1-609-771-7670
Toll-free Phone:	1-866-473-4373 for test takers in the United States, U.S. Virgin Islands, Puerto Rico and Canada

All accommodation requests must be submitted according to the process outlined in the Bulletin Supplement for Test Takers with Disabilities or Health-related Needs (PDF)

For assistance with or questions about accommodation requests, contact ETS Disability Services:

Hours:	Monday–Friday: 8 a.m.–5 p.m. U.S. Eastern Time except for U.S. Holidays
Email:	stassd@ets.org
Phone:	1-609-771-7780
Toll-free phone:	1-866-387-8602 for test takers in the United States, U.S. Virgin Islands, Puerto Rico and Canada
Fax:	1-609-771-7165, Attn: GRE–Mail Stop 05Q
Mail:	ETS Disability Services; P.O. Box 6054; Princeton, NJ 08541-6054 USA

United States, American Samoa, Guam, U.S. Virgin Islands, Puerto Rico and Canada: Register online through your ETS account. To register by phone, call 1-609-771-7670 or toll-free 1-866-473-4373, or contact a test center directly.
Mainland China: To test at a test center, register online through your NEEA account. To test at home, register through your ETS account.
Hong Kong, China; Taiwan, China; India; and Korea: Register online through your ETS account
In all other areas of the world: Register online through your ETS account or contact the appropriate International Regional Customer Support directly.

Free and priced GRE test preparation materials are available online through your ETS account. You can also order paperback versions of the following by contacting GRE Services:

The Official Guide to the GRE^® General Test, Third Edition
Official GRE^® Verbal Reasoning Practice Questions Volume, Second Edition
Official GRE^® Quantitative Reasoning Practice Questions Volume One, Second Edition

Hours:	Monday–Friday: 8 a.m.–7:45 p.m. U.S. Eastern Time except for U.S. holidays
Phone:	1-609-771-7243
Toll-free Phone:	1-800-537-3160 for test takers in the United States, U.S. Virgin Islands, Puerto Rico and Canada
Mail:	GRE-ETS; P.O. Box 6000; Princeton, NJ 08541-6000 USA

If you think there’s an error in a test question that affects your response, tell the test supervisor as soon as you finish the test, and immediately write to:

Email:	GRETestQuestionInquiries@ets.org

State the following in your letter:

test center name and address
test date and name of the test
number and content of the question
section in which the question appeared (if it was in the General Test)

Allow 10 business days for a response.

If you have a complaint about a test center, email ETS within 7 days of your test date and provide the following:

detailed description of the complaint
test center name and address
test date

Allow 2–3 weeks for a response. If you communicate your complaint only to the test center staff, you won’t receive a response from ETS.

Email:	GRE-Info@ets.org

Contacts for GRE® Test Takers

Chat with Anita

Still need help?

General inquiries (including help with your ETS account)

All inquiries (India)

General inquiries (Korea)

GRE General Test at home

ETS disability services

Registration

Test preparation materials

Test question inquiries

Test center complaints

Contacts for GRE^® Test Takers