Contacts for TOEFL^® Test Takers

Use the information on this page to contact us for help with the TOEFL iBT^® or the TOEFL^® Essentials™ tests. For assistance with TOEFL^® TestReady™, refer to the TOEFL Program Contact Information page for details.

Chat with Anita

Get answers to some of our test takers' most frequently asked questions about registration, score reporting and more from Anita, the ETS chatbot, accessible from the bottom right corner of your screen.

Still need help?

Before contacting us, please have the following information available for phone calls or written correspondence:

name
address (include country)
date of birth
daytime telephone number (U.S. residents)
email address
test date
registration number (if you have one)

Disclosing Personal Test-taker Information

ETS Customer Service Representatives can give out personal information only to the test taker, as required by privacy laws. If you're not the test taker, our representatives can only help you with general information, such as score report mailing dates, yes or no answers to general questions, and payment processing for outstanding balances.

Find your contact information

Customer service is available 7 days a week, 8 a.m.–8 p.m. India Standard Time, including India holidays. Recorded information is available 24 hours a day. Phones are busiest between 11 a.m. and 2 p.m. India Standard Time and all day Monday.

Email:

TOEFLSupport4India@ets.org

Phone:

1-800-123-9418

Contact TOEFL Services for help with:

rescheduling or canceling an at home testing appointment
reporting issues with downloading the ETS Secure Test Browser
reporting issues after at home testing

Email:	TOEFLSupport4India@ets.org
Phone:	1-800-123-9418 Monday–Friday 9 a.m. to 5 p.m. India Standard Time (except for India holidays)

Contact ProctorU^® for help with:

reporting issues with the ProctorU secure monitoring system
questions about the system requirements for taking an at home test
resolving issues detected by the ProctorU Equipment Check

Please have your name, test date and the email address used in your ETS account when contacting ProctorU.

Live Chat:

A live chat option is available within your ProctorU account. Support is available 24/7.

Request Support:

Submit a ProctorU Support Ticket Response times will fall within 24–48 hours.

Phone:

1-855-772-8678 Support is available 24/7.

Contacts for TOEFL® Test Takers

Chat with Anita

Still need help?

Find your contact information

Testing inquiries

At home testing

Contacts for TOEFL^® Test Takers